We are pleased you have rented a property through HomeStead. For an enjoyable vacation, review these guidelines and be sure that everyone in your party is aware of these policies and procedures.
OFFICE LOCATION HomeStead Real Estate Co. Inc. is located at 846 Broadway in West Cape May. Click here for directions.
CHECK-IN Keys will be available for pick-up at our office between 2:00 p.m. and 5:00 p.m. on your date of arrival. No exceptions.
Please do not go to the property first. Time is needed to clean the property between guests. We are happy to offer late arrival arrangements for check-ins after 5:00 p.m. Please call ahead so that special instructions may be relayed to you.
Once you reach the rental property, please inspect the premises. If there are any problems, please notify us immediately BEFORE moving in, or as soon as the problem becomes apparent. If an issue is not reported you may be held responsible and forfeit some or all of your damage & cleaning deposit. It is very hard for us to give you our best service when you notify us of a problem as you are checking out.
Please check the refrigerator setting. The dial should be on the middle temperature. Try not to overload refrigerator with warm food. If you must overload the refrigerator, keep the refrigerator door closed for a minimum of two to four hours. It will take time for the refrigerator to recover.
You will receive upon check-in 4 important forms:
- Map of Cape May and directions to your vacation property
- Customer Survey
- Next Year Booking Form
- Property Inspection Form (credit card only) to be returned within 24 hours.
WHAT TO BRING Cool season rentals may want to bring extra blankets/quilts. Nights can be cool in the summertime. You may consider bringing sweaters and/or sweatshirts. Paper towels, toilet paper, detergents, trash bags and condiments (salt, pepper, sugar etc.) are not provided. Please call HomeStead with any specific questions.
LINENS For a fee, based on property occupancy, linens will be provided for our rentals. Linens include 2 towels and 2 washcloths per person, fitted sheets, flat sheets and pillow cases for all beds. Beach towels not included. Pick up linens at check-in. Please confirm you have received the proper amount listed on the bag when reaching your rental property, and call with any discrepancies. Upon check-out place all linens back into the linen bag (unwashed) and return to the HomeStead office. You may be charged for any unreturned linens. |
