
The following non-insurance services are included and provided by Travel Guard:
- Travel Medical Assistance
- Worldwide Travel Assistance
- LiveTravel® Emergency Assistance
- Detailed Pre-Trip Travel Advisories
- Concierge Services
- Identity Theft (Not available to NY residents)
- Pet Return Service
- Vehicle Return Service
- $100 Roadside Assistance (per car)* Assistance includes: Towing, flat tire, lock-out and battery assistance as well as oil, fluid & water delivery service.
* Roadside Assistance service provided by Coach-net Services Inc..
Q. Are the benefits listed per insured or per booking?
A. The benefits for Trip Cancellation and Trip Interruption are the total per booking. For example if the
insured purchased travel insurance coverage for a trip costing a total of $2,000, this would be the maximum
reimbursement allowable under trip cancellation or interruption for that booking. All other coverages are per
person with the exception of the Car Rental Collision Coverage which is per car coverage.
Q. Will my current homeowners, renters, credit card, or health insurance policies cover me during my trip?
A. Other insurance policies may not offer coverage while you travel due to benefit limits, territory restrictions,
and deductibles. Most people don't have any insurance coverage at all if they must cancel their trip. This
insurance plan has a wide range of travel benefits; which credit card, homeowners, and renter’s insurance
policies may not offer. The medical coverage included in this insurance plan is vital for most people whose
health insurance policies do not pay for covered medical expenses incurred outside of the United States (e.g.,
Medicare, certain HMO's, etc.) This coverage in this plan is primary.
Q. I know that I have a pre-existing medical condition; will the plan cover me?
A. Even if you have a medical condition that has been unstable in the last 60 days, you should still consider
enrolling in this insurance plan because you can waive the Pre-Existing Condition exclusion by enrolling in the
plan and paying for it within 21 days of your initial deposit. So long as you are medically able to travel at time
of purchase, waiving the Pre-Existing Condition exclusion is the easiest way to alleviate doubt as to coverage
for chronic medical conditions. There are some conditions that are not covered by the policy such as anxiety-related
mental or nervous disorders. Please see the Exclusions section of the Description of Coverage to view
these coverages.
Q. One of the reasons listed under trip cancellation is “Sickness, Injury or death of an Insured, Family
Member, Traveling Companion, Service Animal or Business Partner”. What is the definition of a Family
Member, Business Partner and Service Animal?
A. The family member definition means the Insured’s or Traveling Companion’s spouse, Domestic Partner,
Child, daughter-in-law, son-in-law, brother, sister, mother, father, grandparents, grandchild, step-child, step-brother,
step-sister, step-parents, parents-in-law, brother-in-law, sister-in-law, aunt, uncle, niece, nephew, legal
guardian, foster child, ward, or legal ward. The Business Partner definition means a person who: (1) is involved
with the Insured or the Insured’s Traveling Companion in a legal partnership; and (2) is actively involved in the
daily management of the business. The Service Animal definition means any guide dog, signal dog, or other
animal individually trained to work or perform tasks for the benefit of an individual with a disability, including,
but not limited to, guiding persons with impaired vision, alerting persons with impaired hearing to intruders or
sounds, providing animal protection or rescue work, pulling a wheelchair, or fetching dropped items.
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